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Need Help

Below you will find a list of common question generally asked. If you still can not find help to your question please contact us.

Frequently asked Questions

How do I search for a Fare?

I can't find my destination city?

My credit card keeps getting rejected?

What coverage's and benefits does Travel Insurance Provide?

How many pieces of luggage am I allowed for free?

Do I have to reconfirm my flight before departure and return flight?

How do I change or cancel my ticket?

What are the Ticket Terms and Conditions?

How do I get a Passport?

I need to find a list of Embassies and Consulates?

Do I need a visa to my destination or a transit visa if traveling via another country?

I forgot my password or your email has changed?

Where can I find airline toll-free phone numbers?

How do I search for a Fare?

Searching our web site for a fares is very easy and simple. Just follow these steps

Select your Departure Date
Pick your Departure City from the list
Pick your Destination City from our arrivals list
Select your Return Date
Press Search and that's it!

Your Return From and To cities are automatically entered for you based on the cities you entered for your departure.

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I can't find my destination city?

Not all our destination cities are available on our website. Sometimes airline routing or schedules prevent us from making these fares available online due to these frequent changes. If you can not find your destination city for travel simply email us or call us and we will be able to help you for sure for any international destination.

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My credit card keeps getting rejected?

Our systems are very sensitive in detecting FRAUD.
This means you have to be very careful and specific when entering your billing information, especially the billing address. We utilize automated address verification with the credit card companies to verify your billing information, so the slightest mistake can cause a rejection. If after 3 attempts our systems will not accept your card, we ask that you use another card. Your security is very important to us, in fact all tickets purchased are sent to the billing address used for the purchase. Users attempting FRAUD will be detected by our systems and law authorities will be informed.

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What coverage's and benefits does Travel Guard Insurance Provide?

Adding Travel insurance provides a peace of mind after you make your flight purchase. A vacation can take a year to save for, but only a second to ruin.

Protect your travel investment with the following coverage's and benefits:

TRIP CANCELLATION - 100% Trip Cost Per Insured
TRIP INTERRUPTION - 125% Trip Cost Per Insured
ACCIDENT & SICKNESS MEDICAL EXPENSES - $10,000 per Insured
EMERGENCY MEDICAL EVACUATION - $20,000 Per Insured
ACCIDENTAL DEATH & DISMEMBERMENT - $25,000 Per Insured
LOST BAGGAGE & TRAVEL DOCUMENTS - $750 Per Insured
BAGGAGE DELAY - $100 Per Insured
MISSED CONNECTIONS - $500 Per Insured
PRE-EXISTING MEDICAL CONDITION COVERAGE - 60 DAYS Per Insured
24 HOUR LIVE TRAVEL SERVICES

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How many pieces of luggage am I allowed for free?

An allowance of 2 free baggage are allowed for check in and 1 carry on baggage. Use the following guidelines (which may change depending on the airline):

Each suitcase checked in must not weigh over 50 pounds. For each pound over this limit there will be a charge.
Carry on baggage must fit under the seat or in an overhead compartment and not weigh more than 40 pounds.
Most airlines will allow additional pieces of luggage or overweight baggage for an extra fee. Please call the airline.

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Do I have to reconfirm my departure and return flights?

Please check with your selected airline for appropriate advice, but all return flights should be reconfirmed at least 3 days prior to your return.

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How do I change or cancel my ticket?

Each airline has it's own rules and guidelines for cancellation or changes to an airline ticket. Generally you can follow this guideline:

You are allowed to make a change to your ticket before departure for a penalty fee.
You are allowed to make a change to your ticket after departure for a penalty fee.
You are allowed to cancel your ticket for a refund or apply it for another ticket before departure for a penalty fee.
You are not allowed to cancel or refund your ticket after departure - no exceptions.

During the reservation process on our website you will be informed of these fees before you complete your ticket purchase.

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What are the Ticket Terms and Conditions?

Each airline has its own ticket terms and conditions. At the time of ticketing a brief documentation is included with every ticket issued to passengers. We recommend and it is your right to inspect the full text of each carriers terms at their respective ticket offices or an airport. For more information we ask you contact the airline.

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How do I get a Passport?

If you are a US citizen you can apply for a passport at over 4,000 passport facilities across the country. To find these locations to apply for a passport please click here: US Department of State

Please also check your destination country's foreign entry requirements by clicking here: US Department of State Foreign Entry Requirements

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I need to find a list of Embassies and Consulates?

You can find a list of embassies and consulate's by clicking here: Embassyworld.com

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Do I need a visa to my destination or a transit visa if traveling via another country?

Please check your destination and transit country's foreign entry requirements at US Department of State Foreign Entry Requirements as well as the embassy of the specific country at Embassyworld.com. If you still can not find an answer, please email us.

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I forgot my password or your email has changed?

If you forgot your password, please visit the 'Sign In' page and click the 'Forgot Password' link and follow the steps to receive your password. If your email has changed, please email us so we can help you in updating your email address.

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Where can I find airline toll-free phone numbers?

Aer Lingus: (800)474-7424
Aeroflot USA Reservations: (800)995-5555
Aerolineas Argentinas: (800)333-0276
AeroMar: (718)544-6333 or (305)871-4262
Aeromexico: (800)237-6639
Aeropostal: (888)912-8466
Air ALM: (800)327-7230
Air Caledonia: (800)677-4277
Air Canada: (888)247-2262
Air Caraibes: (877)772-1005
Air Charter Bahamas: (866)359-4752 or (866) 532-4752
Air China: (800)982-8802
Air Europa: (888)238-7672
Air Fiji: (877)air-fiji (247-3454)
Air France: (800)237-2747
Air Jamaica: (800)523-5585
Air Mauritius: (800)537-1182
Air New Zealand: (800)262-1234
Air North Airlines: (800)764-0407
Air Pacific: (800)227-4446
Air Sunshine: (800)327-8900
Air Tahiti Nui: (877)824-4846
Air Vegas: (800)255-7474
Air Zimbabwe: (800)742-3006
AirTran Airways: (800)AIR-TRAN (247-8726)
Alaska Airlines: (800)426-0333
Alitalia: (800)223-5730
All Nippon Airways: (800)235-9262
Aloha Air: (800)367-5250
Ambassadair: (800)225-9919
America West Airlines: (800)235-9292
American Airlines: (800)433-7300
American Trans Air (ATA): (800)225-2995
Asiana Airlines: (800)227-4262
Atlas Air: (800)462-2012
Austrian Airlines: (800)843-0002
Avianca: (800)284-2622
Aviateca: (888)477-8222
Bahamas Air: (800)222-4262
Bemidji Aviation: (800)332-7133
Big Sky Airlines: (800)237-7788
British Airways: (800)247-9297
British Midland: (800)788-0555
BWIA International: (800)538-2942
Cape Air: (800)352-0714 or (800) 635-8787
Cathay Pacific Airways: (800)233-2742
Cayman Airways: (800)441-3003
Cebu Pacific Airlines: (0)(632)636-4938
Chalk's Ocean Airways: (800)4-CHALKS
China Airlines: (800)227-5118
China Eastern Airlines: (800)200-5118
China Southern Airlines: (888)338-8988
Colgan Air: (800)428-4322
Comair: (800)354-9822
Condor: (800)524-6975
Continental Airlines: (800)525-0280
Copa Airlines: (800)359-2672
Crossair: (800)221-4750
Czech Airlines: (800) 223-2365
Delsey: (866)433-5739
Delta Air Lines: (800)221-1212
Egyptair: (800)334-6787
El Al Israel Airlines: (800)223-6700
Emirates Air: (800)777-3999
EVA Airways: (800)695-1188
Finnair: (800)950-5000
Frontier Airlines: (800) 432-1359
Garuda Indonesia: (800)342-7832
Ghana Airways: (800) 40-Ghana
Great Lakes Aviation: (800)554-5111
Great Plains Airlines: (866)929-8646
Gulf Air: (800)553-2824
Gulfstream Intl Airlines: (800)992-8532
Hawaiian Airlines: (800)367-5320
Horizon Air: (800)547-9308
Iberia: (800)772-4642
Icelandair: (800)223-5500
Indigo: (877)446-3446
Island Air: (800)323-3345
Japan Airlines: (800)525-3663
JetBlue Airways: (800)538-2583
KLM: (800)225-2525
Korean Air: (800)438-5000
Lacsa Costa Rica: (800)225-2272
LanChile Airlines: (800)735-5526
LanPeru: (800)735-5526
Leading Air Logistics: (800)552-5323
LIAT: (268)480-5625
LTU International: (866)266-5588
Lufthansa: (800)645-3880
Lynx Air International: (888)LYNX-AIR
Malaysia: (800)552-9264
Malev Hungarian: (800)223-6884
Martinair Holland: (800)627-8462
Mesa Airlines: (800)637-2247
Mesaba Airlines: (800)225-2525
Mexicana: (800)531-7921
Midway Airlines: (800)446-4392
Midwest Express Airlines: (800)452-2022
Miles Above: (800)469-6453
Nantucket Airlines: (800)635-8787 or (800)352-0714
National Airlines: (888)757-5387
New England Airlines: (800)243-2460
Nica Airlines: (800)831-6422 or (800)535-8780
North Vancouver Air: (800)228-6608
Northwest Airlines: (800)225-2525
Olympic Airways: (800)223-1226
Pacific Coastal Airlines: (800)663-2872
Pacific Wings: (808)873-0877
Pan Am: (800)359-7262
Penair: (800)448-4226
Philippine Airlines: (800)435-9725
Polish Air-Lot: (800)223-0593
Qantas Airways: (800)227-4500
Royal Air Maroc: (800)344-6726
Royal Jordanian Airlines (800)223-0470
Royal Nepal: (800)266-3725
Royal Tonga: (800)486-6426
Ryan International Airways: (800)727-0457
SAS Scandinavian Airlines: (800)221-2350
Saudia Arabian Airlines: (800)472-8342
Scenic Airlines: (800)634-6801
Singapore Airlines: (800)742-3333
South African: (800)722-9675
Southwest Airlines: (800)435-9792
Spanair: (888)545-5757
Spirit Airlines: (800)772-7117
SriLankan: (877)915-2652
Sun Country: (800)359-6786
Suriname Airways: (800)327-6864
SWISS International Air Lines: (877)359-7947
TACA Airlines: (800)535-8780
TAM: (+5511) 3123-1000
TAP Air Portugal: (800)221-7370
Thai Air: (800)426-5204
Turkish Airlines: (800)874-8875
Ukraine Intl Airlines: (800)876-0114
United Airlines: (800)241-6522
US Airways Shuttle: (800)428-4322
US Airways: (800)428-4322
Virgin Atlantic: (800)862-8621

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